On a Windows Server, the remote assistance feature isn’t enabled by default. The Remote Assistance feature will not work in cases when the outbound traffic from port 3389 is blocked. With your permission, your helper can even use his or her mouse and keyboard to control your computer and show you how to resolve a problem. After he or she is connected, that person can view your computer screen and chat with you about what you both see. Using the Remote Assistance feature, you can invite someone to connect to your computer. A machine cannot be remote controlled when no one is logged on. To initiate the remote assistance, the user has to accept the request of the administrator. Most of all, Remote Assistance is a Windows feature. If you enable this policy setting, users on their computer can get help from their corporate technical support staff using Offer (Unsolicited) Remote Assistance. This policy setting allows you to turn on or turn off Offer (Unsolicited) Remote Assistance on this computer. We will enable Configure Offer Remote Assistance setting. However, the easiest way to enable remote assistance on your domain computers is by using the group policy.

This is applicable when you want to turn on remote assistance on a single machine. We will also look at the steps to enable remote assistance on a Windows server by adding the feature using the Server Manager. We also allow access through the Windows Defender Firewall with Advanced Security using Group Policy. In this post, I will show you how to enable Remote Assistance using group policy(GPO).

Windows 10 remote firewall management